Refund policy

Returns & Refunds Policy

Return Window
You must request a return within 3–5 days of receiving your order.

Eligibility
Returned items must be unworn, unused, with original tags attached, in original packaging, and accompanied by proof of purchase.

Change of Mind
Refunds are not available for change of mind. Approved change-of-mind returns receive a gift card only; exchanges are not offered.

Non-Returnable Items
The following cannot be returned unless faulty: custom, made-to-order and atelier pieces; pre-orders; swimwear, lingerie and socks (for hygiene reasons); sale items; and gift cards.

Return Process
Email info@haluminous.co for approval before sending anything back. Returns sent without prior approval will not be accepted.

Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item is faulty.

Refund Timeline
Approved fault-related refunds are processed within 10 business days to the original payment method.

Free Shipping Adjustment
Where an order received free shipping, any refund or gift card will be for the value of the item minus the shipping cost originally covered by HALUMINOUS.

Defects & Damages
If your item arrives damaged, faulty or incorrect, contact us immediately upon delivery so we can assess it in line with the Australian Consumer Law.

Contact
info@haluminous.co